Services
Consulting
- Facilitate collaborative workshops to map and document operational process flows
- Determine which areas are supported by people, and which areas can be supported through technology
- Identify baseline (Key Performance Indicators) KPIs to benchmark current productivity, then track, measure and manage through each level of process improvement
Related Services
Implementation
- Collaborate with Client’s Subject Matter Experts (SME’s) to establish a solid system foundation that serves as a standardized base for global rollouts
- Provide tools and guidance to manage the import of data from client’s legacy software
- Build a project plan that details action items and tasks, available resources, and milestone dates for a successful software implementation
Training
- Offer various methods of adult learning, which includes onsite and remote training, hands-on workbooks, and access to how to videos
- Help users to recognize the “why” and logic behind the required keystrokes to build a comprehensive understanding of the system
- Use real-world scenarios as practice and to help identify unique operational or client-related procedures requiring work-arounds in the system
Support
- Provide reinforcement during the training, go Live and post-implementation phases to empower and enable users to take ownership in the system
- Host remote refresher training in specific modules or for new situations that arise after the initial training
- Arrange support / helpdesk services with IS2 for long term projects and partnerships