• Facilitate collaborative workshops to map and document operational process flows

  • Determine which areas are supported by people, and which areas can be supported through technology
  • Identify baseline (Key Performance Indicators) KPIs to benchmark current productivity, then track, measure and manage through each level of process improvement

    Related Services


    • Collaborate with Client’s Subject Matter Experts (SME’s) to establish a solid system foundation that serves as a standardized base for global rollouts
    • Provide tools and guidance to manage the import of data from client’s legacy software
    • Build a project plan that details action items and tasks, available resources, and milestone dates for a successful software implementation


    • Offer various methods of adult learning, which includes onsite and remote training, hands-on workbooks, and access to how to videos
    • Help users to recognize the “why” and logic behind the required keystrokes to build a comprehensive understanding of the system
    • Use real-world scenarios as practice and to help identify unique operational or client-related procedures requiring work-arounds in the system


    • Provide reinforcement during the training, go Live and post-implementation phases to empower and enable users to take ownership in the system
    • Host remote refresher training in specific modules or for new situations that arise after the initial training
    • Arrange support / helpdesk services with IS2 for long term projects and partnerships

    Contact Us

    Integrity Matters of Central Florida, Inc.

    P.O. Box 621721
    Orlando, FL 32862

    Email IM