Consulting Services

  • Facilitate collaborative workshops to map and document operational process flows
  • Determine which areas are supported by people, and which areas can be supported through technology
  • Identify baseline (Key Performance Indicators) KPIs to benchmark current productivity, then track, measure and manage through each level of process improvement

Implementation Services

  • Collaborate with Client’s Subject Matter Experts (SME’s) to establish a solid system foundation that serves as a standardized base for global rollouts
  • Provide tools and guidance to manage the import of data from client’s legacy software
  • Build a project plan that details action items and tasks, available resources, and milestone dates for a successful software implementation

Training Services

  • Offer various methods of adult learning, which includes onsite and remote training, hands-on workbooks, and access to how to videos
  • Help users to recognize the “why” and logic behind the required keystrokes to build a comprehensive understanding of the system
  • Use real-world scenarios as practice and to help identify unique operational or client-related procedures requiring work-arounds in the system

Support Services

  • Provide reinforcement during the training, go Live and post-implementation phases to empower and enable users to take ownership in the system
  • Host remote refresher training in specific modules or for new situations that arise after the initial training
  • Arrange concierge connection for long term projects and partnerships

Interested in learning what Integrity Matters can do for your business? Contact us today to set up an initial consultation with a knowledgeable, experienced consultant!